FAQs
1.What is a parfum?
"Parfum" is the French word for "perfume". It refers to a highly concentrated fragrance that typically contains a higher concentration of aromatic compounds compared to other types of fragrance formulations like eau de toilette or eau de parfum. Parfum generally contains a higher percentage of perfume oils, making its scent more intense and long-lasting. Due to its potency, only a small amount of parfum is needed to create a lasting fragrance.
2.Where to apply fragrance?
The best spots to put on fragrance are your wrists, elbows, and collarbone. Don't rub it in, just let the scent linger and do its thing—kind of like letting it work its invisible charm.
3.Storing your perfume or fragrance.
Our fragrances are destined to age gracefully within their bottles, their essence maturing into a symphony of enduring allure. Safeguard their exquisite nature by sheltering them from the direct gaze of sunlight and the warmth of direct heat, ensuring their timeless beauty persists with every lingering note.
4. Do expensive perfumes generally have a longer-lasting fragrance compared to more affordable options?
The duration a perfume lasts isn't solely determined by its price tag. While some expensive fragrances may have better longevity due to higher concentrations of oils, the lasting power can vary based on formulation, ingredients, and individual body chemistry. Quality doesn't always correlate directly with price when it comes to longevity.
5.What are the things to consider in choosing perfume?
Choosing the right perfume involves understanding fragrance families, notes (top, middle, base), and considering body chemistry. Match scents to occasions and seasons, factor in concentration and budget, and explore reputable brands. Personal preferences and packaging can also play a role. Ultimately, it's about how the scent resonates with you. Take your time, test, and trust your instincts for a personalized choice that feels perfect
6. Will I receive a complimentary gift with my purchase?
Absolutely! When you make a purchase, we're excited to offer you a little something extra as a token of appreciation. If you buy any 50ml full-sized perfume valued over 10,000 rupees on our website, www.moseha.com, you'll receive a bonus. Specifically, two complimentary 1.5ml sample vials will automatically be included when you select a 50ml full-sized bottle.
Please note, this exclusive offer is valid only for purchases made through our website and isn't applicable at any of our other retail locations. Happy shopping!
7. Do you provide gift wrapping services?
Currently, we don't provide personalized gift wrapping services. Rest assured, your purchase will arrive in a lavish e-commerce presentation box, ideal for gifting to your loved ones. If you desire an extra touch, feel free to mention it in the order notes. While we can't guarantee, we'll do our best to include a complimentary gift bag to enhance your gifting experience. Your satisfaction is our priority.
8. What payment methods are accepted for placing my order?
You can conveniently settle your order through PayPal or using major credit and debit cards such as Amex, Visa, and Mastercard. It's important to note that payments cannot be divided between different methods. Please be aware that we do not accept checks, and payments over the phone are not accommodated. Your preferred payment method is in good hands with us!
9. What is the maximum number of items I'm allowed to purchase?
Owing to the scarcity of Moseha's utilized natural elements, we restrict annual fragrance production, allowing a maximum of 5 units per item per customer. For promotional items, acquisition is capped at 3, with certain exclusions applying.
10. To which locations does Moseha Parfums offer delivery at present?
Moseha Parfums currently caters to deliveries within India. For further details, kindly review our Shipping Policy. If your residing country isn't mentioned, feel free to reach out via email at info@moseha.com for a shipping cost estimate
11. How does the processing of my order take place?
Order processing and dispatch occur within our business hours, excluding weekends and bank holidays, with a potential dispatch duration of up to 72 hours. Authorization is granted solely for authorized purchases, and all orders are contingent on bank approval.
12. Does the price of my order already cover GST?
All products listed on our webstore encompass GST within their retail prices.
13. Is it possible to cancel or make changes to my order?
For order adjustments or cancellations, kindly reach out to us at info@moseha.com within one hour of placing your order. Our headquarters, located in India, operate from 9 am to 6 pm IST. While we'll strive to assist, please be aware that once orders are processed in our warehouse, Moseha Parfums cannot guarantee modifications or cancellations.
14. What should I do if my item arrives damaged?
In case of product issues, promptly email us at customer-info@moseha.com with your order number, images of the damaged product, and a brief description of the problem. Explore our Refund Policy for further guidance on handling damaged orders. How can I address concerns if my received item is damaged?
15. How can I verify the authenticity of my product?
If your purchase is made through our official website or approved stockists, rest assured your fragrance is authentic. Unfortunately, we cannot verify nor provide assistance for fragrances obtained from unauthorized or second-hand sources. We strongly discourage acquiring our products from sources outside our authorization to ensure the highest quality and customer support.
16. Is it normal for my fragrance to appear cloudy?
Our fragrances, abundant in natural ingredients and highly concentrated, may exhibit slight sedimentation. This natural occurrence arises from the extensive use of natural elements in our compositions. Is it common for our fragrances to display this cloudy appearance due to the abundance of natural materials used?
17. Is the production of your fragrances cruelty-free?
We refrain from animal testing in the creation of our fragrances. While our formulations generally exclude animal materials, it's noteworthy that certain compositions may incorporate ethically sourced beeswax or ambergris, both obtained without harm to the animals involved.
18. Can you elaborate on how your fragrances adapt to global regulations and the process of maintaining their original essence during reformulations?
In our dedication to client safety, we diligently align our fragrances with worldwide regulations. Adhering to global regulatory demands occasionally prompts adjustments to specific compositions. When modifications are mandated, we painstakingly strive to maintain the essence of the original fragrance while meeting regulatory standards. Our priority is crafting a composition that prioritizes the safety of our clients.
19. Is it possible to assist with an out-of-stock product request?
Due to our artisanal approach and operational procedures in India, forecasting restock timelines for our handcrafted products can be challenging. If you'd like a product currently unavailable, please reach out to us at info@moseha.com.
We'll promptly notify you once it's back in stock. How does Moseha handle restocking challenges for its handcrafted products, considering the intricacies of its manufacturing process?